CASH ON DELIVERY POLICY – BULL CULTURE’S STORE

What is COD?

The BULL Merchandise Store offers Cash on Delivery payment option. With this payment option you can now order and pay on receiving the goods.

Is COD available in my location?

Current Cash on delivery is available at select locations only.

When will my product be shipped?

All products that are in stock will be shipped within 2 working days of the said order.

Upon shipping a confirmation email will be send to the customer, confirming the shipping details i.e. Tracking number and the Courier company. In case of any queries you can always write to us at bullculturebrand@gmail.com

What is an Exchange / Return Policy? 

One can Return a product within 5 days from the date of dispatch of goods. All you need to do is Whatsapp our customer care at +91-7708765138 or email us at bullculturebrand@gmail.com with Order number and Photos for verification. 

To have a greater understanding of our terms and conditions for returns, please refer to our returns policy.

What products can I buy in exchange? 

Any product/s of your liking can be bought in exchange, however the final price has to be equal to or more than the price of returned items.

What is our refund policy?

Returns – The product amount will be added as a credit code to your Hawkteez account which you can redeem against your future purchases. We do not issue bank account refunds.

Cancellations – If the order is cancelled within 24 hours of placing, the refund will be done to your original mode of payment and the amount will reflect in your bank account within 7-10 business days. 

For order cancellation requests after 24 hours of placing, the refund amount will be added to your Hawks  account in the form of a credit code.

Defective/ Damaged in transit – Once confirmed by the Customer Experience Team the refund will be provided either into your bank account or as a credit code as per your convenience.

We update our customers through emails once we initiate the refund procedure. If our last email states that we have initiated the refund procedure, kindly wait for the 7-10 working days.For queries, you can write to us at bullculturebrand@gmail.com or WhatsApp to 91-7708765138.

Do you have a Cancellation policy? 

You cancel your order any time before the same is shipped. However once an item is shipped no cancellations shall be accepted.

COD orders can be cancelled directly from the registered account before it gets shipped.

For prepaid orders, please Whatsapp our customer care at +91 7708765138 to cancel the order.

If the order is shipped already, unfortunately we wouldn’t be able to cancel it. However, you can politely refuse to accept the shipment and let us know about it. If you have accepted the shipment, no worries, you can return the product and exchange it for something else.

In case you desire any changes or edits in your order, kindly contact us at +91-7708765138. Our customer care team will help you out with customised solutions wherever possible.

All Cancel Requested orders will be wallet refunded instantly to prevent cancellation charges from the respective banks.

Note: On any cancelled order, only the amount paid by customer will be refunded back even if the price went up later. For Offered and Discounted products, the Exchange policy won’t apply unless it has some fault or defect which is examined and approved by BULL CULTURE Merchandise Team.

Bored to read –  Don’t Worry – Try BULL CULTURE- definitely you’ll be Proud of It! or Just Whatsapp  to BULL CULTURE STORE Customer Care.  The BULLS Support team is always looking to serve you better.